AWS Cloud Control v1.26.0, Mar 12 25

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AWS Cloud Control v1.26.0 published on Wednesday, Mar 12, 2025 by Pulumi

aws-native.connect.getRoutingProfile

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We recommend new projects start with resources from the AWS provider.

AWS Cloud Control v1.26.0 published on Wednesday, Mar 12, 2025 by Pulumi

Using getRoutingProfile

Two invocation forms are available. The direct form accepts plain arguments and either blocks until the result value is available, or returns a Promise-wrapped result. The output form accepts Input-wrapped arguments and returns an Output-wrapped result.

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function getRoutingProfile(args: GetRoutingProfileArgs, opts?: InvokeOptions): Promise<GetRoutingProfileResult>
function getRoutingProfileOutput(args: GetRoutingProfileOutputArgs, opts?: InvokeOptions): Output<GetRoutingProfileResult>

def get_routing_profile(routing_profile_arn: Optional[str] = None,
                        opts: Optional[InvokeOptions] = None) -> GetRoutingProfileResult
def get_routing_profile_output(routing_profile_arn: Optional[pulumi.Input[str]] = None,
                        opts: Optional[InvokeOptions] = None) -> Output[GetRoutingProfileResult]

func LookupRoutingProfile(ctx *Context, args *LookupRoutingProfileArgs, opts ...InvokeOption) (*LookupRoutingProfileResult, error)
func LookupRoutingProfileOutput(ctx *Context, args *LookupRoutingProfileOutputArgs, opts ...InvokeOption) LookupRoutingProfileResultOutput

> Note: This function is named LookupRoutingProfile in the Go SDK.

public static class GetRoutingProfile 
{
    public static Task<GetRoutingProfileResult> InvokeAsync(GetRoutingProfileArgs args, InvokeOptions? opts = null)
    public static Output<GetRoutingProfileResult> Invoke(GetRoutingProfileInvokeArgs args, InvokeOptions? opts = null)
}

public static CompletableFuture<GetRoutingProfileResult> getRoutingProfile(GetRoutingProfileArgs args, InvokeOptions options)
public static Output<GetRoutingProfileResult> getRoutingProfile(GetRoutingProfileArgs args, InvokeOptions options)

fn::invoke:
  function: aws-native:connect:getRoutingProfile
  arguments:
    # arguments dictionary

The following arguments are supported:

RoutingProfileArn string: The Amazon Resource Name (ARN) of the routing profile.

RoutingProfileArn string: The Amazon Resource Name (ARN) of the routing profile.

routingProfileArn String: The Amazon Resource Name (ARN) of the routing profile.

routingProfileArn string: The Amazon Resource Name (ARN) of the routing profile.

routing_profile_arn str: The Amazon Resource Name (ARN) of the routing profile.

routingProfileArn String: The Amazon Resource Name (ARN) of the routing profile.

getRoutingProfile Result

The following output properties are available:

AgentAvailabilityTimer Pulumi.AwsNative.Connect.RoutingProfileAgentAvailabilityTimer: Whether agents with this routing profile will have their routing order calculated based on longest idle time or time since their last inbound contact.
DefaultOutboundQueueArn string: The identifier of the default outbound queue for this routing profile.
Description string: The description of the routing profile.
InstanceArn string: The identifier of the Amazon Connect instance.
MediaConcurrencies List<Pulumi.AwsNative.Connect.Outputs.RoutingProfileMediaConcurrency>: The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.
Name string: The name of the routing profile.
QueueConfigs List<Pulumi.AwsNative.Connect.Outputs.RoutingProfileQueueConfig>: The queues to associate with this routing profile.
RoutingProfileArn string: The Amazon Resource Name (ARN) of the routing profile.
Tags List<Pulumi.AwsNative.Outputs.Tag>: An array of key-value pairs to apply to this resource.

AgentAvailabilityTimer RoutingProfileAgentAvailabilityTimer: Whether agents with this routing profile will have their routing order calculated based on longest idle time or time since their last inbound contact.
DefaultOutboundQueueArn string: The identifier of the default outbound queue for this routing profile.
Description string: The description of the routing profile.
InstanceArn string: The identifier of the Amazon Connect instance.
MediaConcurrencies []RoutingProfileMediaConcurrency: The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.
Name string: The name of the routing profile.
QueueConfigs []RoutingProfileQueueConfig: The queues to associate with this routing profile.
RoutingProfileArn string: The Amazon Resource Name (ARN) of the routing profile.
Tags Tag: An array of key-value pairs to apply to this resource.

agentAvailabilityTimer RoutingProfileAgentAvailabilityTimer: Whether agents with this routing profile will have their routing order calculated based on longest idle time or time since their last inbound contact.
defaultOutboundQueueArn String: The identifier of the default outbound queue for this routing profile.
description String: The description of the routing profile.
instanceArn String: The identifier of the Amazon Connect instance.
mediaConcurrencies List<RoutingProfileMediaConcurrency>: The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.
name String: The name of the routing profile.
queueConfigs List<RoutingProfileQueueConfig>: The queues to associate with this routing profile.
routingProfileArn String: The Amazon Resource Name (ARN) of the routing profile.
tags List<Tag>: An array of key-value pairs to apply to this resource.

agentAvailabilityTimer RoutingProfileAgentAvailabilityTimer: Whether agents with this routing profile will have their routing order calculated based on longest idle time or time since their last inbound contact.
defaultOutboundQueueArn string: The identifier of the default outbound queue for this routing profile.
description string: The description of the routing profile.
instanceArn string: The identifier of the Amazon Connect instance.
mediaConcurrencies RoutingProfileMediaConcurrency[]: The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.
name string: The name of the routing profile.
queueConfigs RoutingProfileQueueConfig[]: The queues to associate with this routing profile.
routingProfileArn string: The Amazon Resource Name (ARN) of the routing profile.
tags Tag[]: An array of key-value pairs to apply to this resource.

agent_availability_timer RoutingProfileAgentAvailabilityTimer: Whether agents with this routing profile will have their routing order calculated based on longest idle time or time since their last inbound contact.
default_outbound_queue_arn str: The identifier of the default outbound queue for this routing profile.
description str: The description of the routing profile.
instance_arn str: The identifier of the Amazon Connect instance.
media_concurrencies Sequence[RoutingProfileMediaConcurrency]: The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.
name str: The name of the routing profile.
queue_configs Sequence[RoutingProfileQueueConfig]: The queues to associate with this routing profile.
routing_profile_arn str: The Amazon Resource Name (ARN) of the routing profile.
tags Sequence[root_Tag]: An array of key-value pairs to apply to this resource.

agentAvailabilityTimer "TIME_SINCE_LAST_ACTIVITY" | "TIME_SINCE_LAST_INBOUND": Whether agents with this routing profile will have their routing order calculated based on longest idle time or time since their last inbound contact.
defaultOutboundQueueArn String: The identifier of the default outbound queue for this routing profile.
description String: The description of the routing profile.
instanceArn String: The identifier of the Amazon Connect instance.
mediaConcurrencies List<Property Map>: The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.
name String: The name of the routing profile.
queueConfigs List<Property Map>: The queues to associate with this routing profile.
routingProfileArn String: The Amazon Resource Name (ARN) of the routing profile.
tags List<Property Map>: An array of key-value pairs to apply to this resource.

Supporting Types

RoutingProfileAgentAvailabilityTimer

RoutingProfileBehaviorType

RoutingProfileChannel

RoutingProfileCrossChannelBehavior

BehaviorType Pulumi.AwsNative.Connect.RoutingProfileBehaviorType: Specifies the other channels that can be routed to an agent handling their current channel.

BehaviorType RoutingProfileBehaviorType: Specifies the other channels that can be routed to an agent handling their current channel.

behaviorType RoutingProfileBehaviorType: Specifies the other channels that can be routed to an agent handling their current channel.

behaviorType RoutingProfileBehaviorType: Specifies the other channels that can be routed to an agent handling their current channel.

behavior_type RoutingProfileBehaviorType: Specifies the other channels that can be routed to an agent handling their current channel.

behaviorType "ROUTE_CURRENT_CHANNEL_ONLY" | "ROUTE_ANY_CHANNEL": Specifies the other channels that can be routed to an agent handling their current channel.

RoutingProfileMediaConcurrency

Channel Pulumi.AwsNative.Connect.RoutingProfileChannel

The channels that agents can handle in the Contact Control Panel (CCP).

Concurrency int

The number of contacts an agent can have on a channel simultaneously.

Valid Range for VOICE : Minimum value of 1. Maximum value of 1.

Valid Range for CHAT : Minimum value of 1. Maximum value of 10.

Valid Range for TASK : Minimum value of 1. Maximum value of 10.

CrossChannelBehavior Pulumi.AwsNative.Connect.Inputs.RoutingProfileCrossChannelBehavior

Defines the cross-channel routing behavior for each channel that is enabled for this Routing Profile. For example, this allows you to offer an agent a different contact from another channel when they are currently working with a contact from a Voice channel.

Channel RoutingProfileChannel

The channels that agents can handle in the Contact Control Panel (CCP).

Concurrency int

The number of contacts an agent can have on a channel simultaneously.

Valid Range for VOICE : Minimum value of 1. Maximum value of 1.

Valid Range for CHAT : Minimum value of 1. Maximum value of 10.

Valid Range for TASK : Minimum value of 1. Maximum value of 10.

CrossChannelBehavior RoutingProfileCrossChannelBehavior

channel RoutingProfileChannel

The channels that agents can handle in the Contact Control Panel (CCP).

concurrency Integer

The number of contacts an agent can have on a channel simultaneously.

Valid Range for VOICE : Minimum value of 1. Maximum value of 1.

Valid Range for CHAT : Minimum value of 1. Maximum value of 10.

Valid Range for TASK : Minimum value of 1. Maximum value of 10.

crossChannelBehavior RoutingProfileCrossChannelBehavior

channel RoutingProfileChannel

The channels that agents can handle in the Contact Control Panel (CCP).

concurrency number

The number of contacts an agent can have on a channel simultaneously.

Valid Range for VOICE : Minimum value of 1. Maximum value of 1.

Valid Range for CHAT : Minimum value of 1. Maximum value of 10.

Valid Range for TASK : Minimum value of 1. Maximum value of 10.

crossChannelBehavior RoutingProfileCrossChannelBehavior

channel RoutingProfileChannel

The channels that agents can handle in the Contact Control Panel (CCP).

concurrency int

The number of contacts an agent can have on a channel simultaneously.

Valid Range for VOICE : Minimum value of 1. Maximum value of 1.

Valid Range for CHAT : Minimum value of 1. Maximum value of 10.

Valid Range for TASK : Minimum value of 1. Maximum value of 10.

cross_channel_behavior RoutingProfileCrossChannelBehavior

channel "VOICE" | "CHAT" | "TASK" | "EMAIL"

The channels that agents can handle in the Contact Control Panel (CCP).

concurrency Number

The number of contacts an agent can have on a channel simultaneously.

Valid Range for VOICE : Minimum value of 1. Maximum value of 1.

Valid Range for CHAT : Minimum value of 1. Maximum value of 10.

Valid Range for TASK : Minimum value of 1. Maximum value of 10.

crossChannelBehavior Property Map

RoutingProfileQueueConfig

Delay int: The delay, in seconds, a contact should be in the queue before they are routed to an available agent. For more information, see Queues: priority and delay in the Amazon Connect Administrator Guide .
Priority int: The order in which contacts are to be handled for the queue. For more information, see Queues: priority and delay .
QueueReference Pulumi.AwsNative.Connect.Inputs.RoutingProfileQueueReference: Contains information about a queue resource.

Delay int: The delay, in seconds, a contact should be in the queue before they are routed to an available agent. For more information, see Queues: priority and delay in the Amazon Connect Administrator Guide .
Priority int: The order in which contacts are to be handled for the queue. For more information, see Queues: priority and delay .
QueueReference RoutingProfileQueueReference: Contains information about a queue resource.

delay Integer: The delay, in seconds, a contact should be in the queue before they are routed to an available agent. For more information, see Queues: priority and delay in the Amazon Connect Administrator Guide .
priority Integer: The order in which contacts are to be handled for the queue. For more information, see Queues: priority and delay .
queueReference RoutingProfileQueueReference: Contains information about a queue resource.

delay number: The delay, in seconds, a contact should be in the queue before they are routed to an available agent. For more information, see Queues: priority and delay in the Amazon Connect Administrator Guide .
priority number: The order in which contacts are to be handled for the queue. For more information, see Queues: priority and delay .
queueReference RoutingProfileQueueReference: Contains information about a queue resource.

delay int: The delay, in seconds, a contact should be in the queue before they are routed to an available agent. For more information, see Queues: priority and delay in the Amazon Connect Administrator Guide .
priority int: The order in which contacts are to be handled for the queue. For more information, see Queues: priority and delay .
queue_reference RoutingProfileQueueReference: Contains information about a queue resource.

delay Number: The delay, in seconds, a contact should be in the queue before they are routed to an available agent. For more information, see Queues: priority and delay in the Amazon Connect Administrator Guide .
priority Number: The order in which contacts are to be handled for the queue. For more information, see Queues: priority and delay .
queueReference Property Map: Contains information about a queue resource.

RoutingProfileQueueReference

Channel Pulumi.AwsNative.Connect.RoutingProfileChannel: The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.
QueueArn string: The Amazon Resource Name (ARN) of the queue.

Channel RoutingProfileChannel: The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.
QueueArn string: The Amazon Resource Name (ARN) of the queue.

channel RoutingProfileChannel: The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.
queueArn String: The Amazon Resource Name (ARN) of the queue.

channel RoutingProfileChannel: The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.
queueArn string: The Amazon Resource Name (ARN) of the queue.

channel RoutingProfileChannel: The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.
queue_arn str: The Amazon Resource Name (ARN) of the queue.

channel "VOICE" | "CHAT" | "TASK" | "EMAIL": The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.
queueArn String: The Amazon Resource Name (ARN) of the queue.

Package Details

Repository: AWS Native pulumi/pulumi-aws-native
License: Apache-2.0

We recommend new projects start with resources from the AWS provider.

AWS Cloud Control v1.26.0 published on Wednesday, Mar 12, 2025 by Pulumi

pulumi/pulumi-aws-native

aws-native.connect.getRoutingProfile

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Using getRoutingProfile

getRoutingProfile Result

Supporting Types

RoutingProfileAgentAvailabilityTimer

RoutingProfileBehaviorType

RoutingProfileChannel

RoutingProfileCrossChannelBehavior

RoutingProfileMediaConcurrency

RoutingProfileQueueConfig

RoutingProfileQueueReference

Tag

Package Details

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